PERLINDUNGAN HUKUM TERHADAP KONSUMEN JASA CAR WASH TIDAR 21 AUTO CARE & VARIASI DI KABUPATEN PEMALANG

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TitlePERLINDUNGAN HUKUM TERHADAP KONSUMEN JASA CAR WASH TIDAR 21 AUTO CARE & VARIASI DI KABUPATEN PEMALANG
Publication TypeThesis
Year of Publication2015
AuthorsNURMAYANTI, RIZKI
Academic Departmentfakultas hukum unsoed
DegreeS1
UniversityUniversitas Jenderal Soedirman
CityPurwokerto
Abstract

Car Wash Tidar 21 Auto Care & Variety is one of the businesses that exist
in Pemalang, services provided by the car wash Tidar 21 can not always
guarantee the satisfaction of the consumer, in certain cases there are some
problems that arise that lead to complaints on the part of consumers. On the basis
of this, the authors are interested in conducting research with the title: Legal
Protection Against Consumer Services Car Wash & Auto Care Tidar 21
Variations In Pemalang.
The purpose of this study was to determine the legal protection of the
consumer service car wash Tidar 21 auto care and variations in Pemalang
associated with the fulfillment of the consumer's rights under Article 4 letter a and
h of Law No. 8 of 1999 on Consumer Protection.
Normative research methods, descriptive literature using secondary data
from various sources such as the passage of legislation, books, magazines, and
the internet are considered relevant to the issues to be discussed in this thesis
author and primary data as supporting data. Method of data presentation is
systematic description and method of qualitative data analysis is nomatif.
The result showed that Tidar 21 Auto Care & Variations that the right to
the comfort, security, and safety in consumption of goods or services already
fulfill the rights of consumers by providing some facilities and resolve complaints
made by customers to the company, and the right to obtain compensation,
compensation, or replacement, if the goods or services received are not in
accordance with the agreement or not as it should "have been met, the affected
customers, the company carrying out the responsibility of the replacement in the
form of money, goods or repair the damaged car.

 

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